Terms of Service

These Terms are an agreement between you and NXT REPS LLC ("NXT REPS," "we," "us"). By creating an account, booking a lesson or otherwise using NXT REPS, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use NXT REPS.

You must be at least 18 years old to create an account or book. If you add an athlete or book lessons for one, you confirm that you are that athlete's parent or legal guardian, or that you have their permission to act for them. If you use NXT REPS for a business, you confirm you can bind that business to these Terms.

NXT REPS is software. Coaches and gyms use it to publish availability and prices, take bookings, collect payments and message clients; parents use it to book and pay for lessons.

Coaches and gyms are independent businesses, not our employees or agents. We don't provide lessons, and the agreement for each lesson is between the parent and the coach or gym. We don't vet, background-check, certify or supervise coaches or gyms, and we aren't responsible for the quality, safety, legality or outcome of any lesson. Parents should use their own judgment in choosing a coach.

• Give accurate information and keep it up to date, including your email and phone number.
• Keep your password secret. You're responsible for what happens under your account; tell us right away at support@nxtreps.com if you think someone else has used it.
• One person per account. Don't create accounts for other people without their permission, or sign up again after we've closed your account.
• Our support team may view your account as you see it when helping you or investigating a problem.

You are responsible for your business and how you use NXT REPS, including:

• Accurate profiles, prices, availability, locations and cancellation policies, and honoring the bookings and policies you publish.
• Any licenses, certifications, background checks, insurance and safe facilities your lessons require.
• Your waivers and their content. NXT REPS only collects signatures on the waivers you provide.
• Your own taxes, including reporting lesson income.
• Treating your clients' information as confidential and using it only to run your lessons. Messages you send through NXT REPS must relate to your lessons, and marketing messages must follow the law and your clients' consent.
• For gyms: the fees you set for your coaches, and the accuracy of any information you add for them.

To receive card payments, you must connect a Stripe account. Payments and payouts are processed by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. You authorize us to share information about you and your transactions with Stripe, and to direct Stripe to make the charges, refunds and transfers described in these Terms.

• Prices are set by the coach or gym and shown before you book. A booking is confirmed when it appears as confirmed in the app.
• When you're charged: your card or bank account is saved when you book and nothing is charged then. A hold is placed on a card when the coach's free-cancellation window ends (at most 48 hours before the lesson), and the lesson is charged when it ends. If you cancel late or miss the lesson, only the amount in the coach's or gym's policy is charged. Bank payments take a few business days to clear. Payments are processed by Stripe; NXT REPS LLC processes them on the coach's or gym's behalf.
• Processing costs: where card-network rules and state law allow it, a credit card surcharge of at most 3% (2% in Colorado and Oklahoma), never more than the actual processing cost, is shown separately before you confirm and on your receipt. Debit and prepaid cards are never surcharged, and there's no surcharge in Connecticut, Massachusetts, Maine or Puerto Rico. A bank account may be charged its actual processing cost (at most $5) where allowed. Whatever isn't covered this way is paid by the coach or gym out of their payout; NXT REPS never keeps any part of it.
• Declined payments: if a hold or charge is declined we'll ask you to update your payment method. If it isn't fixed, the coach may keep or cancel the lesson, and it's cancelled automatically 6 hours before it starts.
• Platform fee: NXT REPS keeps a booking fee from each card or bank payment, deducted from the coach's or gym's share. It is never added to the parent's price. The fee depends on the coach's or gym's plan.
• Gym fees: if a coach teaches at a gym that charges a fee, the gym's share is deducted from the coach's payout.
• Cash, Venmo and other off-app payments are arranged directly between you and the coach or gym. We don't process them and aren't responsible for them.
• Split payments: if a booking includes athletes from more than one family, each parent is asked to pay their share. The parent who booked is responsible for making sure the other families have agreed.
• Saved payment methods: by booking with a saved card or bank account you authorize us to place holds and charge it as described above for that booking, and for tips and payment requests you confirm in the app. You can change it on the lesson page until the lesson is charged.
• Recurring lessons: if you turn on auto-renew, you authorize us to automatically book the same weekly time with your default payment method for each new block of lessons, each charged after it ends as described above, until you cancel the series in the app.
• Tips go to the coach and are non-refundable.

Each coach or gym sets its own cancellation, late-cancellation, no-show and rescheduling policy, shown before you book, with free cancellation of up to 48 hours. Cancelling inside the free window costs nothing, because nothing has been charged yet. Rescheduling is the easiest way to keep your spot. If a coach or gym cancels before your lesson is charged, the hold is released and nothing is charged.

When money is returned after a lesson was already charged (for example, the coach cancels or gives some back under their policy), it becomes account credit with that coach or gym by default, used automatically on your next booking with them. You can choose a refund to your original payment method instead from the lesson page; a refund includes the matching share of any surcharge you paid. The coach or gym pays the processing cost of that refund.

Problems with a lesson should be raised with the coach or gym first. If you can't resolve it, contact us at support@nxtreps.com and we'll try to help, but we aren't obligated to issue refunds that the coach's or gym's policy doesn't provide. Coaches and gyms are responsible for refunds they choose to give and for chargebacks and disputes on their lessons, which may be deducted from their payouts.

Coaches can use NXT REPS on a free plan or a paid plan. Gyms pay for a gym plan after a 7-day trial. Plan prices and features are shown on our pricing section and before you upgrade.

• Automatic renewal: paid plans renew automatically every month and are charged to your saved card at the plan's price plus applicable sales tax (and a separately listed credit card surcharge of at most 3% where allowed, never on debit cards) until you cancel. The amount and next billing date are shown before you confirm.
• Cancel anytime in your Billing settings. Cancellation takes effect at the end of the current billing period, and you keep paid features until then. We don't give refunds or credits for partial months.
• Failed payments: if a renewal charge fails, your account moves to the free plan (or loses gym features) until payment succeeds.
• Price changes: we'll tell you before a price change applies to your plan, and you can cancel before it takes effect.
• A coach who joins a gym is covered by the gym's plan; their own subscription is cancelled at the end of its current period.

If you give us a phone number and agree to texts, NXT REPS will send you account and lesson texts, such as booking confirmations, reminders, cancellations, payment requests, receipts and messages from your coach or gym. Marketing texts are sent only if you separately opt in.

• Message frequency varies with your bookings.
• Message and data rates may apply.
• Reply STOP to any message to stop receiving texts, and START to resume.
• Reply HELP for help, or email support@nxtreps.com.
• Consent to texts isn't required to buy anything. Carriers aren't liable for delayed or undelivered messages.

Sports and athletic training carry a risk of injury. Waivers you sign in NXT REPS are agreements between you and the coach or gym that provided them; NXT REPS is not a party to them. Typing your name to sign a waiver is your electronic signature and has the same effect as signing by hand. Our role is limited to providing the software, and to the fullest extent permitted by law we are not responsible for any injury, loss or damage arising from a lesson or from anything a coach, gym, parent or athlete does.

You keep ownership of what you add to NXT REPS, like profile text, photos, logos, waivers and messages ("your content"). You give us a non-exclusive, worldwide, royalty-free license to host, store, copy, display and send your content only as needed to operate and promote NXT REPS. For example, we may show a coach's public profile on their booking page. You confirm that you have the rights to everything you add.

Copyright complaints. If you believe content on NXT REPS infringes your copyright, email support@nxtreps.com with: the work you believe is infringed, where the content appears, your contact information, a statement that you have a good-faith belief the use isn't authorized, a statement under penalty of perjury that your notice is accurate and that you are the owner or authorized to act for the owner, and your physical or electronic signature. We'll remove infringing content and may close the accounts of repeat infringers.

Don't:

• Break the law, or harass, threaten, exploit or endanger anyone, especially minors.
• Post false, misleading, infringing, hateful or sexually explicit content.
• Send spam, or message people who haven't agreed to hear from you.
• Access another person's account or data, or try to get around security, rate limits or payment.
• Scrape, copy, reverse engineer or overload the service, or use bots to book or create accounts.
• Use NXT REPS to take payments for anything other than lessons and related services.

You can stop using NXT REPS at any time and close your account from Settings → Delete my account (after any upcoming lessons, recurring lessons or paid plan are wrapped up), or by emailing support@nxtreps.com. We may suspend or close an account, or remove content, if we reasonably believe it violates these Terms, creates risk for others or for NXT REPS, or if we're required to by law. Closing an account doesn't cancel payments already owed, and we keep certain records as described in our Privacy Policy. Sections that by their nature should survive (such as payments owed, content licenses, disclaimers, liability limits, indemnity and governing law) survive termination.

NXT REPS is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We don't guarantee that the service will be uninterrupted, error-free or secure, that messages or reminders will always be delivered, or that bookings will never conflict. We make no promises about any coach, gym, lesson or user.

To the fullest extent permitted by law, NXT REPS and its owners, employees and suppliers won't be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, or for personal injury or property damage arising from lessons or from the conduct of any user. Our total liability for all claims relating to NXT REPS is limited to the greater of (a) the amounts you paid to NXT REPS itself (not to coaches or gyms) in the 12 months before the claim, or (b) $100. Some states don't allow some of these limits, so they may not all apply to you.

You agree to defend and indemnify NXT REPS LLC and its owners and employees against claims, losses and expenses (including reasonable attorneys' fees) arising from your content, your lessons or bookings, your violation of these Terms or the law, or your dealings with other users.

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law rules. Before filing a claim, please contact us at support@nxtreps.com so we can try to resolve it informally. Any dispute that isn't resolved will be brought only in the state or federal courts located in Weber County, Utah, and you and we consent to those courts' jurisdiction, except that either of us may bring an individual claim in small claims court.

We may update these Terms. We'll change the date at the top, and for significant changes we'll notify you by email or in the app before they take effect. Continuing to use NXT REPS after changes take effect means you accept them.

These Terms and our Privacy Policy are the entire agreement between you and us about NXT REPS. If any part is found unenforceable, the rest stays in effect. Our not enforcing a provision isn't a waiver of it. You can't transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets. Neither of us is liable for delays caused by events beyond reasonable control.

NXT REPS LLC
579 6th St, Ogden, UT 84404
support@nxtreps.com