Privacy Policy

NXT REPS is operated by NXT REPS LLC ("NXT REPS," "we," "us"), 579 6th St, Ogden, UT 84404. We provide software that private lesson coaches and gyms use to take bookings, collect payments and message their clients, and that parents use to book and pay for lessons for their athletes.

This policy covers our website, our web app (including when it's added to your home screen) and the texts, emails and notifications we send. Questions: support@nxtreps.com.

Account information. Your name, email address, phone number and password (stored only as a one-way hash). We record when you agreed to our Terms and Privacy Policy and when you confirmed your email.

Athlete information (provided by parents and coaches). Athletes' names, birthdates and any notes added to their profile, plus which lessons they're booked into. Athletes don't have accounts and never give us information themselves; see Children's information.

Coach and gym information. Business name, bio, city and its approximate map coordinates, birthdate, profile photo or logo, social media handles and website, availability, lesson types and prices, locations, cancellation policy, waivers, and a billing address (used to calculate sales tax on subscriptions).

Bookings and payments. Lesson dates, times, locations and prices, booking history, tips, refunds, and how each booking was paid. Card and bank details are entered directly with our payment processor, Stripe; we never see or store full card numbers. We keep the card brand, last four digits, whether it's a credit, debit or prepaid card, its issuing country (for bank accounts, the bank name and last four digits) and a reference ID — so you can reuse it, and so the right processing-fee rules apply. Coaches and gyms complete identity and bank verification directly with Stripe to receive payouts.

Waiver signatures. When you sign a coach's or gym's waiver for an athlete, we store the name you typed as your signature, the date and time, and your IP address, as a record of the signature.

Messages and notification settings. The content of texts, emails and in-app notifications sent through NXT REPS (including messages coaches and gyms send to their clients), your text and email preferences and a record of each time you opted in or out, and the push-notification address your browser gives us if you turn on notifications.

Feedback. If you send us feedback through the in-app button, we store your message, the page you were on, your browser type and recent error details, to help us fix problems.

Technical information. Like most websites, our servers receive your IP address and browser details with each request. We use IP addresses, email addresses and phone numbers briefly to limit repeated sign-in attempts and other abuse. We use Vercel Web Analytics, which counts page views without cookies and without building a profile of you across websites.

• Provide the service: show availability, create bookings, process payments, refunds, tips and payouts, and keep your account signed in.
• Send booking confirmations, receipts, reminders, cancellations, payment requests and other messages about your lessons or account.
• Send product updates or promotions, but only if you've separately opted in to marketing texts or emails.
• Calculate sales tax on subscription charges.
• Keep the service secure: verify email addresses, limit repeated sign-in attempts, and detect and prevent fraud and abuse.
• Provide support, including viewing an account as its owner sees it when we're helping with a problem.
• Understand how the service is used and fix problems.
• Meet legal, tax and accounting obligations, and enforce our Terms of Service.

We do not sell your personal information, and we do not use it for targeted advertising.

Public profiles. A coach's or gym's booking page is public: anyone with the link can see its name, photo or logo, bio, city, age (for coaches, calculated from their birthdate), social links, lessons, prices, availability, locations and policies.

Between coaches, gyms and families. When you book with a coach, that coach sees your name, contact details, your athletes' names, birthdates and notes, your booking and payment history with them, and your waiver signatures. If the coach belongs to a gym, the gym can see the same information for bookings with its coaches. Parents see their coach's or gym's public profile, availability, prices and policies. If you link your athlete to another parent's bookings, that parent sees the athlete's name and their share of the cost.

Service providers who process information on our behalf, only to run NXT REPS:

• Stripe: payments, saved cards, payouts to coaches and gyms, and sales tax.
• Twilio: text messages.
• Resend: email.
• Vercel: website hosting and cookieless analytics.
• Neon: database hosting.
• Upstash: short-lived counters used to limit abuse.
• Your browser's push service (such as Apple, Google or Mozilla): delivering notifications you've turned on.

Text messaging. We do not share your mobile phone number or text-messaging opt-in with third parties or affiliates for their marketing or promotional purposes. Phone numbers are shared only with the providers above, to deliver the messages you asked for.

Legal and safety. We may disclose information if required by law or legal process, or to protect the rights, safety or property of our users, the public or NXT REPS.

Business transfers. If NXT REPS is involved in a merger, acquisition or sale of assets, information may be transferred as part of that deal, subject to this policy.

You must be 18 or older to create an account. Children never get their own login and we don't knowingly collect personal information directly from anyone under 13. Information about athletes who are minors is entered by their parent or legal guardian, or by a coach on the parent's behalf, and is used only to book, run and pay for their lessons.

Parents can view and update their athletes' information in the app, or ask us to delete it by emailing support@nxtreps.com. If you believe a child under 13 has given us information directly, contact us and we'll delete it.

We use a cookie to keep you signed in. If you check "Remember me," we also store a sign-in token in your browser's local storage so the app stays signed in when it's added to your home screen; signing out removes it. We store a few display preferences the same way, like whether you've dismissed a banner.

We don't use advertising cookies, tracking pixels or session-recording tools. Our analytics are cookieless. Because we don't track you across other websites, we don't change how we operate in response to browser "Do Not Track" signals.

• Access and update: you can view and edit your profile, contact details and athletes in the app's settings.
• Texts: reply STOP to any text to stop texts, or START to resume. You can also change text settings in the app.
• Email and notifications: turn individual notification types on or off in settings. Receipts and booking confirmations are always emailed, because they're records of your purchases.
• Marketing: marketing texts and emails are off unless you opt in, and you can opt out at any time in settings.
• Deletion: delete your account yourself from Settings → Delete my account once any upcoming lessons, recurring lessons or paid plan are wrapped up, or email support@nxtreps.com from your account's email address and we'll do it for you.

Depending on where you live, you may have the right to request access to, a copy of, correction of, or deletion of your personal information. Email support@nxtreps.com and we'll respond within 45 days. We may need to confirm your identity first, and we won't treat you differently for exercising these rights.

We keep your information while your account is open. When an account is closed, we delete it, except that bookings, payments, refunds, waiver signatures and message records are kept as long as needed for tax, accounting, dispute and legal purposes. Coaches and gyms also need these records for their own businesses. In that case the account is deactivated: you can't sign in and it no longer appears in the app.

Sign-in, verification and password-reset codes expire within minutes to days and are deleted or made unusable once used. Abuse-prevention counters expire on their own, usually within an hour and at most a day.

We protect information with encryption in transit (HTTPS), hashed passwords, single-use and expiring sign-in links, limits on repeated sign-in attempts, and access controls that keep each coach, gym and family's data separate. Card details go directly to Stripe. No system is perfectly secure, so please use a strong, unique password and tell us right away at support@nxtreps.com if you think your account has been compromised.

NXT REPS is based in the United States and our providers process information in the United States. If you use NXT REPS from outside the US, your information will be transferred to and processed in the US.

If we change this policy, we'll update the date at the top. If a change is significant, we'll also let you know by email or in the app before it takes effect.

NXT REPS LLC
579 6th St, Ogden, UT 84404
support@nxtreps.com